RETURNS AND RIGHT OF WITHDRAWAL

Returns for manufacturing defects.

The User may return any product with a manufacturing defect to BRATLEBORO, at no cost. Considering the nature of the products bought, the User shall enjoy a term of two (2) months from the time at which s/he became aware of his/her lack of conformity with the product to inform BRATLEBORO on his/her lack of conformity with the product. Where the term was exceeded, the User shall be responsible for any damages.

The return of products with manufacturing defects shall not motivate any additional costs for the User.

To formalise the return, the User must contact BRATLEBORO within a term of two (2) months, by writing to the address contact@bratleboro.com, stating the product(s) to be returned, attaching a photograph and a detailed list of the defects found in such products.

After BRATLEBORO receives the notice from the User, it shall inform this party in a term of 3 to 5 working days on whether the return of the product can go ahead or not. If the return is applicable, BRATLEBORO shall inform the User on the method to be used for collection or shipping the defective product to its offices/stores.

After approving the manufacturing defect, BRATLEBORO undertakes to send a courier with the replacement product and, in turn, the same courier shall collect the defective product.

Each product to return must be unused and have all labels, packing and -where applicable-, documents and original accessory elements provided with the product. Should the User not proceed as stated above, BRATLEBORO reserves the right to refuse the return.

If there is no stock, the shipment of another product with similar features could not be made, and the User may choose to terminate the contract (i.e. the return of amounts paid) or ask for the shipment of another item freely chosen by the User.

The delivery of a product with the same characteristics or the new model chosen by the User, as applicable, shall be carried out in the 3 to 5 working days following the date on which BRATLEBORO confirmed the replacement of the defective product or the sending of a new model to the User.

The replacement, the sending of a new model or the termination of the contract shall not motivate additional expenses for the User.

Should the User terminate the contract, BRATLEBORO shall return the entire amount paid to the User for the purchase of the defective product (including shipping expenses).

BRATLEBORO informs Users that the term for the return of the amounts paid shall depend on the method of payment selected by the User when purchasing the product: 

  • Should the User have made the payment via a credit/debit card, BRATLEBORO will return the amount paid to them in a term of 14 calendar days from the time at which the User agreed to terminate the contract.
  • Should the User have made the payment via PayPal, BRATLEBORO shall return the amount paid to them in a term of 24-48 working hours from the time at which the User agreed to terminate the contract.

Withdrawal.

Should Users disagree with the products received in their order, in agreement with the General Law on the defence of Consumers and Users, they shall enjoy a term of fourteen (14) calendar days to return the entire order or, where they preferred this, they may return any of the products comprising the entire order and all the above with no penalties and no need to state the reasons.

Exercising the right of withdrawal shall not involve any costs for the User, specifically as concerns shipping costs, unless a shipment method other than the ordinary one involving a greater cost for BRATLEBORO had been chosen.

To formalise the return, they must contact BRATLEBORO at the address contact@bratleboro.com, by sending the filled in withdrawal form that is attached to these Terms and Conditions as ANNEX 1. Following the receipt of such communication, BRATLEBORO shall inform them of the procedure whereby the return is to be made.

The product shall be unused and have all labels, packaging and -where applicable-, documents and original accessory elements that were provided with the same. Should the User not proceed as stated above or where the product had suffered any damage, the User agrees that the product may suffer a depreciation or that BRATLEBORO may refuse the return.

Once BRATLEBORO has received the order and verified that it is in good condition, BRATLEBORO shall proceed to return the entirety of the amounts paid by the User.

Where the User decided to return the entire order, BRATLEBORO shall return the User all amounts that this party had paid (including shipping expenses).

Should the User solely wish to return one or more of the products that were part of the order, BRATLEBORO will not be able to return the shipping expenses paid by the User for the entire order.

BRATLEBORO informs Users that the term of the return of the amounts paid shall depend on the method of payment employed by the User when purchasing the product:

  • Should the User have made the payment using a credit/debit card, BRATLEBORO will return the amount paid to them in a term of 14 calendar days from the time at which the User agreed to terminate the contract.
  • Should the User have made the payment via PAYPAL, BRATLEBORO shall return the amount paid to them in a term of 24-48 working hours from the time at which the User agreed to terminate the contract.

In any event, BRATLEBORO shall return the amounts paid at the shortest possible notice and, in any event, within the 14 calendar days following the date on which the User had notified his/her decision to withdraw from the contract.

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