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FAQ

TRACKING INFORMATION

DHL will send you an email with your tracking number once the package is prepared and picked up at our warehouse. You can follow it at: http://www.dhl.com/en.html.


If your tracking link does not work, try it again later: it normally takes a couple of hours for DHL to register the tracking information. Please note that DHL only works on business days. If your order has to pass through customs, Bratleboro is not liable for any additional costs which may arise. If you send a return package to a wrong address, we are not liable for any loss or misplacement.

ESTIMATED TIME OF DELIVERY AND SHIPPING FEES

STANDARD (2/3d)** STANDARD (5/7d)**
Spain* 7€
Portugal* 5€
Zone 1* 7€
Zone 2* 9€
Zone 3* 15€
Zone 4* 25€

ZONE 1: Andorra, Baleares, Italy.

ZONE 2: Albania, Austria, Canary Islands, Belarus, Belgium, Bosnia & Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Netherlands, Hungary, United Kingdom, Iceland, Ireland, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Oman, Poland, Romania, Russia, San Marino, Serbia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, Vatican. 

ZONE 3: Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela
ZONE 4: United States of America, Afghanistan, Armenia, Australia, Bahrain, Canada, China, Hong Kong SAR China, India, Indonesia, Israel, Japan, Jordan, Kuwait, Latvia, Lebanon, Malaysia, Maldives, Mauritius, Mexico, Mongolia, Morocco , New Zealand, Pakistan, Philippines, Qatar, Reunion, Rwanda, Seychelles, Singapore, Slovakia, South Africa, South Korea, Sri Lanka, St. Martin, Swaziland, Syria, Taiwan, Tanzania, Thailand, Togo, Tunisia , Turks & Caicos Islands, Uganda, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Yemen, Zambia, Zimbabwe, Egypt.

From Monday to Friday, the orders confirmed before 6pm (CET), are processed during this same day. If your order is confirmed on a Saturday, a Sunday or a holiday, it will be processed on the next working day.

BRATLEBORO sends all orders from our warehouse in Madrid (Europe). Unfortunately, we do not control taxes and/or customs tariffs that shipments may be subject to. You will be responsible for paying any possible additional charges for customs clearance outside the EU. In most cases, such fees are charged at the time of delivery of the package. Customs policies differ in each country, so please contact your local customs office for more information.

* Excludes Azores, Ceuta and Melilla, DHL Packstation, departments and territories DOM­TOM (Martinique, Guadeloupe, French Guiana, Reunion, Mayotte, French Polynesia, Saint­Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna, New Caledonia), Guernsey and Jersey (the Channel Islands), Greenland, Åland Islands, Faroe Islands, Isle of Man, North Korea, Pitcairn Islands, Samoa, Sao Tome & Principe, Sierra Leone, Sint Maarten, Solomon Islands, Iraq, Iran, South Georgia & South Sandwich Islands, St. Helena, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, Sudan, Suriname, Svalbard & Jan Mayen, St. Vincent & Grenadines, Tajikistan, Timor­Leste, Tokelau, Tonga, Trinidad & Tobago, Turkmenistan, Tuvalu, US Outlying Islands, Western Sahara, Cuba.

**Delivery times are from the time that the order ships from our warehouse. 

DOES IT FULFILL THE EUROPEAN REGULATIONS? 

All BRATLEBORO products have been evaluated by a certified agency and comply with EU legislation (CE). 

WHAT IS THE SIZE OF THE WATCH?

The case of the watch sizes measures 44mm. 

WHAT’S THE WATCH CRYSTAL MADE OF?

BRATLEBORO watches use reinforced mineral crystal, which gives resistance and durability. 

WHAT’S THE MOVEMENT OF THE WATCH?

All our watches have three hands, driven by Japanese quartz movement.

DOES IT HAVE WARRANTY?

All our products come with a 2 year quality and materials defects warranty, effective from the purchase date.

The warranty doesn’t cover standard wear and tear, the battery, the strap, loss or theft. BRATLEBORO won’t accept any warranty claim if the watch shows signs of excessive use or of misuse.

CAN I GET THE WATCH WET? CAN I SHOWER OR SWIM WITH IT?

BRATLEBORO watches are not diving watches. They should not be submerged.

The watch fulfills the international standard ISO 2281/DIN 8310 regarding impermeability and resistance to accidental splashes and rain. It is also designed and, during production, it is tested to bear static pressure to 3ATM (3 bar).

HOW CAN I MAINTAIN THE QUALITY OF THE LEATHER STRAP?

To keep the original look, you must protect the strap from water, humidity, grass, perfumes, cosmetics and chemicals, and avoid exposing it to direct sunlight for prolonged periods. If the leather strap gets splashed, clean it rapidly with an absorbent cloth.

HOW LONG DOES THE BATTERY LAST?

The battery lasts 2 years. 

ACCEPTED PAYMENT METHODS

  • Credit cards: Visa, MasterCard, American Express, Discover.
  • Debit cards: Visa, MasterCard, American Express.
  • PayPal.
  • BRATLEBORO gift card.
  • Cash on delivery (Portugal only).

CREDIT/DEBIT CARD

We begin processing your order as soon as the bank accepts your payment. The card information is encrypted using SSL (Secure Socket Layer) protocol and is never transmitted legibly over the Net. The bank completes payment directly. BRATLEBORO does not have access to the information on your card and, of course, does not store the card details on our servers. This is why you have to re­enter your information each time you make a purchase on our website. If you encounter a problem when processing a transaction, please email our customer service at contact@bratleboro.com and they will help you figure out what has gone wrong. 

CONTACTING CUSTOMER SERVICE

You can contact us by email at contact@bratleboro.com. Please bear in mind that the estimated response time is 24­48 hours.

HOW CAN I CHANGE OR CANCEL MY ORDER?

To change or cancel your order, you should email us at contact@bratleboro.com as soon as possible after completing or receiving your order.

MONEY BACK PROCESS

Refunds are made using the original payment method whenever possible. 

CONTACTING PAYPAL

BRATLEBORO doesn’t have access to your Paypal account. 

Contact Paypal if you want to open an account, if you want to change your account password, if there is a problem with a payment through your account, if you want to check the status of a transaction, or for any other issue related with the Paypal platform. 

FRAUD MANAGEMENT

To provide a safe online shopping experience, BRATLEBORO has integrated fraud prevention tools in the online payment process. Every transaction is reviewed for indications of fraud in order to ensure the identification of the cardholder and protect against fraud. BRATLEBORO reserves the right to verify the validity of all payments before sending an order. For example, we may request additional documents, such as identity cards or proof of residence. Any information you provide us will be treated confidentially and will be destroyed once payment is verified.

BRATLEBORO STORE LOCATIONS

BRATLEBORO doesn’t have any shops. Yet.

PROBLEM WITH A BRATLEBORO ORDER

BRATLEBORO want to know if there's a problem with your order or product. If you receive the wrong item, the wrong order or duplicate orders, or if you don't receive your order in the expected timeframe, please email us at contact@bratleboro.com.

1- If your order passes through customs, we will not be held responsible for any additional costs which this may invoke.

2- If you return goods to any address other than the one emailed to you, we will not be held responsible for loss of the goods. 

ERROR TRACKING YOUR SHIPMENT

We will occasionally send your order before the carrier is able to provide information on their website. If you tried checking your tracking number and received a message saying they were unable to track your shipment, please allow a few hours and try again. 

HOW TO BECOME A BRATLEBORO RETAILER

If you’re interested in becoming an authorized BRATLEBORO retailer, you must have a business license (issued by your local government) and a retail store front. Applications to sell BRATLEBORO product from home or on auction websites will be not be considered. Please contact us via email (contact@bratleboro.com).

BRATLEBORO SPONSORSHIP

BRATLEBORO proactively seeks athletes, artists, celebrities and photographers to endorse the brand. Unsolicited sponsorship requests are not considered.

BRATLEBORO DONATION REQUESTS

BRATLEBORO donates products to good causes. Please email us at contact@bratleboro.com to see if we can collaborate with you.

BRATLEBORO PRODUCT AUTHENTICITY

To find authentic BRATLEBORO product, purchase from bratleboro.com or authorized BRATLEBORO retailers.

BRATLEBORO JOBS

If you want to work at BRATLEBORO, please email your CV to contact@bratleboro.com. 

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